Birthday Party Host / Hostess

The Raleigh IcePlex is searching for Party Hosts. ┬áThe Party Host is responsible for the execution of parties while at all times providing outstanding customer service along with creating an exceptional “experience” for the birthday child and guests.


  • Maintain the highest standards of friendly, helpful, and responsive customer service at ALL times.
  • Greet and gather birthday-party guests to maintain order and timelines.
  • Facilitate birthday-party activities, such as games, and fun (off ice).
  • Manage party room and set up / clean-up of each scheduled party.
  • Provide general busing of tables.
  • Help cut and serve cake and assist with opening birthday presents when needed
  • Assist birthday party family with removal of presents and activity take-home pieces.
  • Prep birthday party-favor packages as necessary.
  • Assist guests throughout the entire duration of scheduled event.
  • Communicate any issues regarding party supply inventory.
  • Prepare party rooms with correct table cloths, plates, napkins, cups, and decorations for our themed parties.
  • Assure all guests’ skates are properly fitted and laced.
  • Be knowledgeable of all of our facility programs to answer guest questions if they should arise.
  • Act upon all comments/complaints in a prompt and friendly manner by contacting the manager on duty for immediate resolution.
  • Ensure a safe and fun environment for all guests and staff.
  • Attend occasional staff meetings and trainings.
  • Abide by all company guidelines and regulations set forth by management


  • Currently enrolled in high-school, diploma or equivalent, some college preferred
  • Strong customer-service and follow-up skills.
  • Ice skating ability is a plus.
  • MUST have the ability to engage with children and adults in a welcoming energetic, friendly, outgoing, and professional manner.
  • Ability to react positively in a fast-paced environment.
  • Ability to work with staff and public from diverse backgrounds and cultures.
  • Proven ability to work independently and prioritize tasks, yet not afraid to ask for help.
  • Excellent interpersonal and communication skills.
  • Flexible schedule; weekends a must.
  • Ability to stand and walk around for extended periods.
  • Ability to bend, kneel, and lift up to 35 pounds.

Contact Cyndi if you're interested!


Page last revised: August 13, 2015 4:13 PM


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